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Frequently Asked Questions

 

      BOAT RENTALS

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WHAT ARE YOUR HOURS OF OPERATION?

We are open from approximately June 15th to September 15th, depending upon the weather, from 9:00 AM to 9:00 PM.

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DO I NEED TO MAKE A RESERVATION, AND HOW FAR IN ADVANCE DO I HAVE TO BOOK MY RESERVATION?

We take walk-ins, however, we strongly recommend making a reservation to ensure availability, and so you get the watercraft you are interested in. Payment for the rental is processed in full at the time of reservation.

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WHAT KIND OF WATERCRAFT DOES TC WATERSPORTS HAVE FOR RENT?

We currently have Jet Skis, Pontoon, Sport Pontoon (Tritoon), and Sport Deck Boats. We also rent Single & Double Kayaks, and Paddleboards.

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BROCHURE PRICES DIFFERENT FROM WEBSITE?

TC Watersports is constantly upgrading its fleet to better serve its customers. That being said our pricing will change from time to time based on these new pieces of equipment. We understand that this may cause our brochure to have outdated pricing, thus in an effort to provide customers with relevant, up-to-date pricing, please consult the website's current pricing and equipment information. Note: The listed prices are often base prices and there may be fuel & taxes on top of the listed price. We apologize for any discrepancies but in the end, this allows us to provide our customers with newer equipment and accurately adjust to fluctuating industry resources.

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WHERE IS A GOOD PLACE TO SWIM?

Our crew will review safe boating operations and conditions with you, upon your arrival. We'll give you the inside tip on great places to swim as well!

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IS A DEPOSIT REQUIRED?

As a part of your rental agreement, a valid major credit card must be on file to cover any potential incidentals or damages incurred during your rental. We typically do not charge the credit card up-front, but a pre-authorization slip will need to be signed as part of the rental agreement.

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WHAT DO I DO WHEN IT'S TIME TO COME IN?

When it is time to bring the boat back into the dock at the end of your reservation, the process is simple. You will drive the boat to the loading and unloading zone, which is the same location where you picked the boat up, and one of our staff members will come out to meet you, and guide the boat safely to the dock.

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WHAT IF I HAVE NO BOATING EXPERIENCE?

Our crew will guide you through a boating orientation, and safety information before you get out on the water.

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WHAT'S INCLUDED WITH MY RENTAL?

All safety equipment, including life jackets, is included with the cost of each rental.

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WHAT IS YOUR CURRENT REFUND POLICY?

Cancellations made 14 days or more before your reserved date are eligible for a refund, less a 10% cancellation fee.

Cancellations made between 2-14 days before your reserved date are eligible for a 50% refund.

Cancellations made within 48 hours from your reserved date will receive no refunds of any kind, regardless of whether or not the equipment is rebooked by another party.

NO SHOWS are charged in full for the rental period reserved. Any party that has not arrived by the scheduled time of the rental shall be deemed a NO SHOW.

We reserve the right to cancel your reservation for violations to our policies.

We reserve the right, solely at our discretion, to reschedule and/or cancel your reservation in the event of inclement weather. Reservations canceled due to weather (or any other VALID and APPROVED reason) during the rental period will be given a voucher for credit toward use of same or similar piece of equipment at later date or time, or in the form of a dollar amount to be used on our alternative equipment, and such vouchers will be determined at the sole discretion of TC Watersports Staff.

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HOW ARE FUEL CHARGES CALCULATED?

Fuel is calculated based upon the average fuel burn per hour, for that given piece of equipment. Pre-pay fuel is calculated by the average multiplied by the number of hours rented, not to exceed a full tank of fuel. In the event that you need more fuel during your East Bay rental please come back to the Sugar Beach to purchase more fuel. No refunds will be given for any remaining or unused fuel.

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IS YOUR ONLINE RESERVATIONS SYSTEM SECURE?

Our website is hosted on a secure SSL server and our reservation system is PCI compliant.

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WHO CAN OPERATE (DRIVE) THE BOAT OR WATERCRAFT?

Each piece of equipment allows for up to two drivers. All drivers must have a valid driver's license and be 18 years old or older.

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HOW MANY PEOPLE DO THE BOATS HOLD?

Our boats typically accommodate anywhere from 1 to 13 passengers, depending upon the type of watercraft, as well as passenger weight. Refer to each individual boat listing for specific details.

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HOW DO I KNOW MY BOUNDARIES, WHEN ON THE WATER?

We will provide an orientation for the watercraft you are renting, as well as information about local waters. We can also share local highlights and even give you tips on hot local fishing spots.


      BOAT DELIVERY

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DO YOU DELIVER BOATS TO LOCAL BOAT LAUNCHES?

Yes, a TC Watersports team member can deliver your boat to a local boat launch. All delivery locations and times will be scheduled/confirmed after a reservation is made. Please give us a call to talk through additional details.

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WHAT LOCAL BOAT LAUNCHES ARE OPTIONS FOR DELIVERY?

All delivery locations are displayed on the Local Area Lakes page, which is located under the Boat Delivery tab of this website. If you don't see your desired delivery location please call us to schedule.

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CAN WE OPERATE THE BOAT AFTER DARK?

All TC Watersports equipment, watercraft, and boats can only be operated during the day. Nothing shall be permitted to be operated after dark.

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CAN WE PICK UP THE BOAT AND SAVE THE DELIVERY FEE?

No, our insurance does not allow for that. Our delivery team will need to drop off and pick up the boat at the designated delivery location.

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HOW SHOULD THE WATERCRAFT OR BOAT BE SECURED AT NIGHT?

In order to limit damage, all watercraft or boats will need to be anchored at night. Most delivery damage occurs when boats are improperly tied off and rub on a dock or shore station. If you are keeping the boat overnight, our delivery team will install a mooring system (anchor system) on your property in the water your use during the duration of your rental.


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